[Resolved]  Lenskart — Poor customer service with no order update

Address:Chennai, Tamil Nadu, 603103
Website:www.lenskart.com

I Order from Home Eye test and 2 spectacles from lenskart .I want to confirm new power of my eye, so i didnt provide power to lenskart, which i will confirm after home Eye test. But no home eye testing done, i called so much times in customer care, but every time i got answer like within 1 hour i will get call back, i wait whole day, but nothing happen. Same thing for 2nd day and finally i cancelled my order. Everytime customer care saying lie, and this is really time wasting. My order id is [protected] for Eyeglass which i buy and [protected] for Eye check up.
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Jun 19, 2017
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
May 17, 2017
Lenskart Customer Care's response
Hi Vipul, We apologize for the inconvenience caused. As discussed, we are arranging the home try on visit for you tomorrow. We will get back to you, post visit of our executive.
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