[Resolved]  Lenskart — poor quality british optical lens

Address:411051
Website:www.lenskart.com

Last year i bought spec from one of your shop in pune. Last 3 weeks i do observe that it's anti glare coating is piling out, so i visited shop. They did confirmed that coating is piled out and it cased lot of scratches on the lens.
But i just have crossed one year warranty period, they can no do anything. Now new lens is costing me additional rs.3000. My sincere question is do i need to change lens every year?. Do i need to have budget for it every year?.
Here i have spent good amount of money the lens and expect that it will at least work for 2-3 years. But i am totally disappointed by the quality of lenses you people are providing. I have even doubt about if it is really genuine product.
Please let me know what can you do about this. I expect i should get lens replacement free of cost. Waiting for your kind reply.
Thanks.
Order no. 3482340, 16 june 2017
+3 photos
Was this information helpful?
No (0)
Yes (0)
Oct 21, 2018
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2018
Lenskart Customer Care's response
Dear Shripad, we sincerely apologize for the inconvenience caused. We will get the order details checked and will connect with you at the earliest.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenskart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    1644
    Pending
    238
    Resolved
    1208
    Lenskart Phone
    +91 99 9989 9998
    Lenskart Address
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    View all Lenskart contact information