[Resolved] Lenskart — poor quality of glass frame

alok2157

from Mumbai, Maharashtra

Address:

122002

I purchased a pair of glasses for my mom, order reference number is [protected].

Its just 13 months (One month out of warranty) and one leg of the frame came off on its own. Called lenskart twice, visited the store and they are not ready to help in any way.

Really sad experience, pathetic quality and post sales support. Never expected from a brand like lenskart. Better to go to local opticals shop then lenskart.
At-least they listen to you and would solve the problem without issues.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Nov 24, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Lenskart Customer Care's response Dear Alok, we never want our customers to have an experience like this. We sincerely apologize for the hassle. We will get the order checked and will connect with you at the earliest.