[Resolved] Lenskart — Poor quality of lens received from lenskart

gagan.deepsingh

from Kapurthala, Punjab

Website:

lenskart.com

Dear sir/madam
I order 3 pair of bausch and lomb monthly disposable lens vide order number : [protected].
But after placing order i recieve a call from lenskart office from no [protected], the preson calling shows lenskarts inability to deliver the lens as that are not available but offer me some other lens (Aqualens) and says that that are also of better quality as bausch and lomb. I show my inability that i never use that lens but he again assured me for quality and refresh my order
I reciever 3 pairs of lens but when i start using lens,
1st lens tear in 11 days
2nd in 13 days
3rd just in 2 day
One pair still unused with me.
Please do the needful so that my loss is recovered.
Regards
Gagandeep singh
[protected]

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Nov 21, 2016

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2016

Lenskart Customer Care's response Dear Gagan, we apologize for the unpleasant experience. We tried calling you however, we couldn't reach you. We would like to inform you that we can provide you refund against your order in the form of Store Credit which you can redeem for your further purchasing on Lenskart and we also tried to arrange a reverse pick up for your order. Unfortunately, we do not have the reverse pick services available in your area. Therefore, we would request you to send your product manually by any national courier of your choice at the address which we have shared with you via email. Once, we will receive your product, we will process the refund in the form of Store Credit.

Verified Support

Oct 21, 2016

Lenskart Customer Care's response Hi Gagan, as per our records, the product with order # [protected] has been delivered on 20th October. We are hereby closing the ticket. For any assistance, please feel free to contact us. Thank you!