[Resolved] Lenskart — poor quality & poor customer response

Blue Boy

from Bengaluru, Karnataka

Address:

560024

Beware of lenskart. I did the first order in lenskart and found their quality of service & product is very poor. Immediately i cancelled my orders, but unfortunately, they deducted rs.500 as non-refundable.

Also, please beware of their terms and conditions of offer and product.
There are hidden things, which i came to know only when i tried to cancel the order/product.

Better go with other branded company/products like titan & vision plus.

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May 21, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

Lenskart Customer Care's response Dear Customer, we regret the inconvenience caused to you. We absolutely do not want our customers to be unhappy with our services. Please share your registered contact number to call you so that we can assist you with the best possible resolution.

Verified Support

Apr 07, 2018

Lenskart Customer Care's response Dear Customer, Please share your registered contact number to call you so that we can assist you with the best possible resolution.

Verified Support

Apr 08, 2018

Lenskart Customer Care's response Dear customer, please share your order details so that we can call you.

Verified Support

Apr 09, 2018

Lenskart Customer Care's response Dear Customer, as we do not receive the required details which are necessary in order to assist you, we re closing ticket temporarily and it will be re-opened once you will write us back.

Apr 11, 2018

Updated by Blue Boy Complaint number is already registered with lenskart #5813947

Please refer my order details and phone details in that ticket.