[Resolved] Lenskart — poor quality product, breakage after 1 day of delivery.

[Resolved] Lenskart — poor quality product, breakage after 1 day of delivery.

S Saumya76 from Mumbai, Maharashtra

I am absolutely disappointed with the quality of frames being sold by lenskart especially "vincent chase". I had use frame only for one day and the frame is now broken just because i was taking it out from the box. When i tried to wear it, one of the side arm came into my hand and the temple is broken, i don't know this is happen why because of manufacturing defect or poor quality product. I need replacement please solve my concern as soon as possible. Was this information helpful? No (0) Yes (0)
Aug 21, 2019 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jul 12, 2019 Lenskart Customer Care's response Dear Saumya! We would like to make things right for you and we sincerely apologize for all the hassle. We request you to kindly share your order ID/Contact number so that we may assist you in a better way. Jul 12, 2019 Updated by Saumya76 order ID: [protected] CONTACT NO. - [protected] Verified Support Jul 13, 2019 Lenskart Customer Care's response We apologize for the inconvenience caused. We'd never want you to experience something like that. Please share order details at [protected]@lenskart.in and we'll resolve it at the earliest. Verified Support Jul 14, 2019 Lenskart Customer Care's response Dear Saumya, we offer you our sincere apologies. This shouldn't have happened. Please share your order details at [protected]@lenskart.in and we'll resolve it at the earliest.
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