[Resolved] Lenskart — Poor service and very bad store staff

Venkatesh Katabathula

from Mumbai, Maharashtra

Address:	560100
Website:	www.lenskart.com

I have placed an order for my spectacles on 11 September 2016 at Lenskart I'm Bangalore. The store people have assured me a guaranteed delivery by 14 September. They have talked to me very well till the payment of ₹3000 is done. I have placed the order just because of the trust I had in them and have told them that I would have to take leave and won't be able to work without my glasses and they assured me a delivery by Wednesday.After that when I was calling them my call was not answered. When I asked they were telling that due to the bandh they were closed. I have called to the land line As well as the mobile which I received from the customer service. On the actual day they have finally answered my call and they have told that they can't delivery it in that day as there was a bandh in Bangalore. The funny thing is that their warehouse is on Delhi and it was affected by Bangalore bandh. Later they have assured me that it will be delivered by 15th afternoon. I have raised a complaint regarding this in their website. The customer service is calling me and telling that we will take time to process the order and they cannot assure the date of delivery. When I called to the store now they're telling that it is now in Bangalore and after sometime they tell it is shipped and they are expecting it today. Please don't fool the customers by telling fake details and don't play with their trust.i will never recommend any one to shop with you.

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Oct 20, 2016

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2016

Lenskart Customer Care's response Hi Venkatesh, We really apologise for the inconvenience caused. we would never want you to experience something bad with us and we really understand your concern. We request you to please provide us your Order Id or contact details so that we can assist you further on the same.

Verified Support

Sep 16, 2016

Lenskart Customer Care's response Hi Venkatesh, kindly share your order Id or contact details so that we can assist you further.

Sep 16, 2016

Updated by Venkatesh Katabathula Latest update is that the order has reached Bangalore and is racing the store any moment From morning. One hour back it was at 4:30. Don't know how it will be after sometime

Verified Support

Sep 16, 2016

Lenskart Customer Care's response Hi Venkatesh, we apologise for the inconvenience caused. We kindly request you to share your order Id or contact details so that we can assist you further.

Sep 16, 2016

Updated by Venkatesh Katabathula [protected] is the order number. Even now the store staff says that the order will come today @4:30.
I'm bored of listening this from 3 days.

The latest update is that courier is delayed and at 6:40 it was coming in half n hour and now after an hour, a store executive has gone to check with the courier (after me calling though) about the status. And I'm waiting for the call which is supposed to come in 10 mins and I'm bored waiting for 20 mins

Thanks for the great shopping experience which had wasted a week of mine.

Sep 16, 2016

Updated by Venkatesh Katabathula Haha they didn't call call back.so, i called again and what do you expect this time, my call was not answered. Great job buddies. Keep going.

Sep 17, 2016

Updated by Venkatesh Katabathula And last night I got a call saying that my order will be delivered to my house address by 12am. When I called them, at11am, to intimate regarding, i got an answer that the specific store employee is still at his house will be delivered in half an hour. And later at 1:00pm I called them and again half n hour. And at 3 i called again and same in half n hour. Totally I called them around 10 times today and half of the time my Bal won't be answered. At 3:40 i got a call saying it'll be delivered by 4:30. At 4:30i call then and what do u expect my Cal was not answered. Hurray i successfully lost ₹50 calling them.

Sep 17, 2016

Updated by Venkatesh Katabathula Just got a call from the guy. Finally I think I'll receive my order. Should see if my eye sight is fine till now. I'm sure I'll never shop with u again. And I'll never let any of my friends too. Please guys employ someone who makes your pride better not someone who just gets you orders. It'll spoil your reputation. If I have any change in my vision, I'll get back to you. Thank you so much for the fantastic shopping experience👏👌✌👍

Sep 17, 2016

Updated by Venkatesh Katabathula I for my order finally. After a week. I'm just unhappy about the way they have tried to make me believe their words. The lens is beautiful really guys it is a pleasure to my eyes after a week. My only concern with you is about the staff. Please let them tell the truth because I have heard that my order will be delivered on half an hour today only around 5-6 times. It can help you once or twice but not this many times. Great art work guys.i love the glasses really.
Just a suggestion to people who are buying from Lenskart:
If you have less power and if you are ready to wait then they're great. But if you are on am emergency or your don't have any spare, i won't recommend. Because it's not possible for everyone to wait.
Thanks for the work guys and sorry if I've troubled you. It's just because of the fact that I'm troubled.
And finally ask your staff to make sure they give the correct time lines to customers. If you fear to lose the customer then just convince them to wait. Don't just give fake promises.
Keep going, cheers.

Verified Support

Sep 17, 2016

Lenskart Customer Care's response We really apologise for the inconvenience caused. As per our telephonic conversation, the order has been delivered to you. We again apologise and we ensure that we will take appropriate action to provide better services in future.

Verified Support

Sep 19, 2016

Lenskart Customer Care's response Dear Venkatesh, as per our telephonic conversation, we regret the inconvenience caused. We assure quality product and on-time delivery for your future orders. Please feel free to contact for any assistance.

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Comments

Venkatesh Katabathula

from Mumbai, Maharashtra

[protected] is the order number. Even now the store staff says that the order week fine today @4:30.
I'm bored of listening this from 3 days. Thanks for the great shopping experience.

Venkatesh Katabathula's [Complaint's author] reply, Sep 16, 2016

Correcting dictionary errors.
1205629945 is the order number. Even now the store staff says that the order will come today @4:30.
I'm bored of listening this from 3 days. Thanks for the great shopping experience which had wasted a week of mine

Venkatesh Katabathula

from Mumbai, Maharashtra

[protected] is the order number. Even now the store staff says that the order will come today @4:30.
I'm bored of listening this from 3 days.

The latest update is that courier is delayed and at 6:40 it was coming in half n hour and now a store executive has gone to check with the courier about the status. And I'm waiting for the call which is supposed to come in 10 mins and I'm bored waiting for 20 mins

Thanks for the great shopping experience which had wasted a week of mine.