[Resolved]  Lenskart — Poor Service standard

Address:	Shop No 22, Jagdish Lok Apartment, West Boring Canal Rd, near Harilal's Sweets, Anandpuri, Patna, Bihar 800001”
Website:	www.lenskart.com

Dear Lenskart,

As I am your valuable customer from last so many years, facing really pathetic experience at one of your store as “Shop No 22, Jagdish Lok Apartment, West Boring Canal Rd, near Harilal's Sweets, Anandpuri, Patna, Bihar 800001” . Earlier the customer service of that store was awesome & now these days the staff of that store should be recruit if you have any Women’s special store as they are focusing on that only & if you have any Award in that segment then Mr. Faiz will be awarded for that.
As I am visited store with my wife & 2 year old Daughter on 2nd Jan for one of product exchange within warranty “ Order Id [protected]”, they all very busy persons directly said choose your exchange frame & after almost one hour when we select new frame then he initiate exchange on his App, receive my old specs & advise us that we will call within 24-48 hours once approve exchange. I received message that my specs exchange was approved next day but no one call from store regarding that. Today once when I call store regarding my issue, then they checked on system & inform yes that your exchange is approved. He told us that submit your old specs but that was already submitted. Then he inform that come to store & choose new frame that was also selected & disconnect call immediately.

These types of pathetic service is totally not acceptable & it’s a crime to torture family as one hour already wasted at store with wife & infant child in this winter.
I will visit store again & select new frame again but I will never visit any Lenskart store again as service standard are getting down day by day. I am also working as Manager Sales marketing in HPCL, a Govt. organization and understand customer service priority in marketing segment.

Kindly look into matter & take suitable action against so that no other customer undergo like this as not everyone raise their voices.

Regards,
Suraj Kr Ranjan
Mob No [protected]