[Resolved]  Lenskart — power glass with defective ray ban frame purchased from lenskart

Address:

382424

I have purchased a power progressive glass with a rayban frame from lenskart’s chandkheda store, ahmedabad district, gujarat on 10/11/18 and the very next day i approached the store and expressed my discomfort with the new glass as i am not getting a clear vision and the temple of the frame is not properly set and the alignment is not proper and they said that it will take three to four days for settng a new glass to anybody and the alignment will be done at their shop by their technician. On 12.11.18 i made my first complaint to lenskart and got a reply in the evening asking me to visit their store for solution. I visited their store on 13.11.18 and explain my problem and the person manning the store told me that their technical person is coming to the store and ask me to wait or wait at my residence and they will inform me the arrival of their technician at chandkheda store. I have not received any call from the store till date.
I made repeated complaints to their site but lenskart not responding to my complaint and i am complling to lodge the complaint to this site. I purchased the glass with rayban frame for 6131 plus tax and i am feeling tremendous pain due to the sharpnes of the nose pad and also not getting a clear vision due to the misalignment of the frame.

Name : n p
Order id : [protected]
Product id: 110767
Telephone: [protected]