[Resolved] Lenskart — power lens issues

Khushiram kadian

from Chennai, Tamil Nadu

Address:	New Delhi, Delhi, 110044
Website:	www.lenskart.com

Hi,

I ordered 2 pair of eyes glasses a year back. Their executive came n check the eye sight. I order my glasses on the basis of their checkup report. After some time i got the glasses n started using it. After an year it started raining my eyes. When i got my glasses checked, i found that they did not make my glasses on the basis of my specifications. They changed it n after complain they even refused to listen to me by saying that it's out of warranty now.

My point is eye glasses power can not be checked by normal person, specially when it is first time o[censored]sing glasses.

My point is, if you are selling something which is technical n found your mistake even after warranty, one should come forward n provide some solution rather then refusing bluntly.

It was the last time i ordered from lenskart. I will share my experience with my circle so that others can beware of this cheap n cheater company.

Was this information helpful?

No (0)

Yes (0)

Jan 27, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

Lenskart Customer Care's response Dear Khushiram, we certainly didn't expect to hear that. We apologize for the inconvenience caused. We will connect with you right away to discuss the concern and assist you further.