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Lenskart — Preparing to dispatch stuck

I have ordered two glasses on 11th December and both are supposed to delivered by 14th December. one of them is delivered and another one is "preparing for dispatch" for last 3 days, I have contacted chat support and asked for the status and a expected date for delivery but they are unable to give me one.
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Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your contact details so that we can assist you in a better manner. Thank you.
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