[Resolved] Lenskart — processing stocked out

HansRaj5656

from New Delhi, Delhi

Address:

Gurgaon, Haryana, 122001

I had ordered two framed glasses on 2nd may and made online payment. Today when i tracked order, it is showing as stocked out out. If any item is out of stock customer should not be able to order that, otherwise its your duty to deliver the item by the promised date. Hope you understand the concern and deliver both the spectacles by promised date.
Order: #[protected]

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Jul 5, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Lenskart Customer Care's response Dear Hans Raj! We apologize for the inconvinence caused to you. We wish to inform you that your order is in the processesing stage. Your partial order for" Golden Brown Tortoise Full Rim Round Small (Size-49) Vincent Chase Steel Escobar VC E11881 -C1 Eyeglasses" has been dispatched via DOT under the tracking id[protected]. Also, we have expedite the process of your second product and soon it will dispatch and we will share the tracking details with you. Also, we will connect with you shortly to discuss your concern.

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Comments

Carson Rodrigues

from Raia, Goa

It is showing that my order is stocked out. Why the hell is Lenskart showing the product in the website if the product is stocked out. The full payment is also done. On top I'm a gold member. Please resolve this issue as fast as you can.