[Resolved] Lenskart — product

ankita8032

from Puruliya, West Bengal

Address:

Kudghat, Kolkata, West Bengal

Hi with extreme frustration I am writing this that I had bought two sunglasses on February, one was of Vincent chase and the other was of John Jacobs. However one was perfectly fine but the other one(Vincent chase), frame got cracked on right side of the sunglass, all of a sudden while wearing it. It was only one month since I bought the shades. I had a pathetic experience with lenskart. Quality of Vincent chase is horrible.

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May 18, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2019

Lenskart Customer Care's response Dear Ankita, we would like to make things right for you and we sincerely apologize for all the hassle. We request you to kindly share your order ID/Contact number so that we may assist you in a better way.

Verified Support

Apr 12, 2019

Lenskart Customer Care's response Dear Ankita, we regret the inconvenience. This isn't intended. We would like to look into this and get things right for you. We request you to kindly share your order ID/Contact number so that we may assist you in a better way. Also, you can share order details at [protected]@lenskart.in and we'll resolve it at the earliest.