[Resolved] Lenskart — product colour & polish removed | |||||
I have ordered pair of glasses & frame with lenskart on 18/04/2018 but soon the colour of one of the spectacles started to fade which i have purchased from the lenskart store. I raised a complain to the store on 15/09/2018 but received no response until i have raised helpline ticket (On [protected]) on 21/09/2018 so i got message on from the store on 23/09/2018 asking me to give the faulty spectacles and since the frame which i ordered was out of stock they asked me to choose another frame. But now i have received message to pay 1882.71, why should i pay when i have already paid 4420/- on my previous order further that includes please hep with issue. Was this information helpful? | |||||
Oct 28, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Sep 24, 2018 Lenskart Customer Care's response Dear Avneet, we never want our customers to have an experience like that and we'll surely get your issue resolved. We request you to kindly share your order ID/contact info so that we may check and connect with you.
Verified Support Sep 25, 2018 Lenskart Customer Care's response Dear Avneet, we request you to kindly share your order ID/contact info so that we may check and connect with you.
Verified Support Sep 26, 2018 Lenskart Customer Care's response Dear Avneet, we are awaiting your response with the order ID/contact info so that we can proceed accordingly.
Verified Support Sep 27, 2018 Lenskart Customer Care's response Dear Avneet, as there is no response from your response end, we are unable to pursue it further. However, you can write back at [protected]@lenskart.in with the order ID or the contact info so that we can proceed further and assist you with the best possible resolution.
| |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
1643
Pending
238
Resolved
1208
View all 1643 Lenskart reviews & complaints
+91 99 9989 9998
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
View all Lenskart contact information
Post your Comment