[Resolved] Lenskart — product delivery error

Rudrarup Bhattacharjee

from Kolkata, West Bengal

Address:	Cachar, Assam, 788004
Website:	www.lenskart.com

I have placed order for two eyeglasses on lenskart seeing the cod option at my pincode. Now the delivery time is near and there is no response. I asled yhere customer team to deliver my order, but they now say it is on hold and cod not available whereas during order they showed cod option. Moreover in betweb this 8 days. They don't even bothered to let me know about the order status and upon my query they are answering stupid logics.

I need my order within two days and on cod.

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Oct 31, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2017

Lenskart Customer Care's response Hi Rudrarup, Please accept our sincere apologies for the inconvenience. Our focus is to provide the highest level of service possible. Kindly share your order ID with us so that we can assist you further.

Verified Support

Sep 24, 2017

Lenskart Customer Care's response Dear customer! Kindly share your order ID with us so that we can assist you further.

Verified Support

Sep 25, 2017

Lenskart Customer Care's response Hi Rudrarup, Kindly share your order ID with us so that we can assist you further.

Verified Support

Sep 26, 2017

Lenskart Customer Care's response Hi Rudrarup, as we have not received any response from your side since last few days hence we are closing this complaint. Please write us back with your order details so that we can assist you further.