[Resolved]  Lenskart — Product incorrectness and refund delay

I would like to escalate the Order# [protected]

On June 15th, I explicitly told the chat rep, Shruti, to have the height of the glass of 29mm. She confirmed the same and then later the day I understand that the order which was being processed was for 26mm and not 29mm! Shruti was also arguing with me that the lens size can only be decreased and not increased!
There is big knowledge gap within customer service

Then I reached out to customer rep- Gurvinder. he confirmed someone will reach out to me to fix this, but no one reached out to me

Next day, I bought this issue with another customer rep- Mala Sharma. She was so pathetic with regards to customer service. She doesnt have basic knowledge on how to work with customers. Complete rudeness!
Then I understand, its just not me we have people who had bad experience with her:
https://www.consumercomplaints.in/lenskart-absolutely-horrific-c2972329

Then, now I ask for a refund, another customer rep is stating they need 24-48 hours. Why should a customer wait that long for a refund to be raised for a mistake which Lenskart made

Over all- pathetic service form lenskart. Please fix the online and chat support before customers get frustrated and never buy glasses again from lenskart