[Resolved]  Lenskart — product misplaced by the store and not delivered yet

I went to my nearest lenskart store in powai and ordered 2 specs, my order id is [protected]
I ordered it on 6th nov 2018. I received my one of my ordered specs but haven't received the second one yet. Even my first spec i didn't receive on time, that too got delivered when i called them several times. When i called for second specs they informed me that they have lost the frame and told me that they would deliver it as soon as they get it. Now it has been 20 days but i haven't received my second spec yet.
Kindly look into the matter urgently and i expect a legit and worthy compensation in default because the company couldn't abide by its mentioned policy. If not i'll not get any second thoughts before putting it on social media about the insincerity and irresponsibility of lenskart.

Kindly escalate the matter.

Thank you

Regards,
Parag