[Resolved]  Lenskart — Product not Delivered after claiming the amount

Address:

Faridabad

I ordered a power glass with a frame for my kid and payment was done online which was successful. I had two different orders and both the payment was successful wherein I already got charged and it was billed to me my bank as well. I was supposed to receive the order on 19-July but on 18-July I received an SMS saying that the order is delayed due to quality checks and when I checked with Lenskart they said due to stringent quality checks the order is delayed and will be delivered within 4-5 days. And today, on 22-July I received a new SMS stating that my order is canceled and upon checking with the Lenskart support team I am informed that the payment was not successful. I had done two payments on that day so how come they have received one payment and another they did not receive. They are liars and trying to hide something. I was informed on 18-July that the order is delayed due to Quality checks and after two days they are saying that payment has not been received. This is simply unacceptable.