[Resolved]  Lenskart — product not received ; 4 orders placed : incorrect information and poor customer service

Address:	560062
Website:	www.lenskart.com

In the last 10 days i have plaed 4 orders with lenskart and all of this due to incorrect info provided in their page and by the customer care representatives. First 2 orders were for contact lenses, after 2 days of placing the first order ([protected]), i reached the lenskart team to check if they got my pwoer details right and then they took 2 days to confirm that they dont have these lenses avaialble and shared a link from where i can order the power in their site, so i clicked on that link and placed the order, again after 2 days, i get to know those lenses arent avaialble as well : ono : [protected]. Then i pleaded with them that i am in dire need of lenses and if they can help me in anyways, no response. Called the customer care no and asked for supervisor, was on hold for 30 mins and then no response. Then i get a mail that i can get a discount of inr 500 as a good well gesture and for the pain i had gone through. I went to their stores and ordered the glasses thinking the discount would apply, but no, then i get to know that only online orders are eligible for this discount, but even at the store i was asked the choose the specs and glasses on line. Again i raised a ticket and asked them to resolve it, after number of follow ups, they placed a new order stating, that the order placed at the store would be cancelled. Neither is this order cancelled, nor have i received my lenses or new glasses. Around 8 months back when i ordered lenses, they delivered a completely expired date lenses, which i had escalted again. Order no : [protected], i still have this pack as a proof of their service