[Resolved]  Lenskart — product not received, refund not given.

Address:	New Delhi, Delhi, 110024
Website:	www.lenskart.com

I ordered a pair of sunglasses and reading glasses from lenskart about a month ago. On arrival, I discovered the sunglasses were damaged and I immediately initiated a return. They gave me the run around for nearly 2 weeks refusing to give me clarity on the replacement process. Finally, they collected it and then a few days later informed me that the product is out of stock. Then one of their representatives claimed if I gave them time, they'd ask the vendor for the sunglasses, but simultaneously I got an email saying I have been given store credit and I should pick something else. I refused, saying either I get what I originally ordered or they can take back both their glasses. at any rate it is absurd that I should be given store credit for a replacement, clearly, they were always aware the glasses were out of stock and were trying to dupe me. I am being inundated and harassed with calls and missed calls from different people, all giving me conflicting information, they never want to put anything down properly in an email, they don't read emails. As it stands, I have store credit I don't want and no idea if the person who had asked the vendor for glasses is indeed doing that or why the latest email they have today sent me a reverse pick up request for a pair of glasses already in their possession.