[Resolved] Lenskart — product not yet received since one month

Siddhartha Jindal

from Meerut, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201001
Website:	www.lenskart.com

I have purchased golden tortoise half rim rectangle large (Size-54) vincent chase glint vc e10414-c3 eyeglasses
Product id : 119595 dated 22.07.2018 specs form lenskart which was not accurate as per my eye sight and i have raised complaint on your portal immediately but it has been more than a month neither i have received my product nor your store person are ready to revert back my money.

I hope one can easily understand that eye matter is very crucial and you are harrassing the customer, if your don't have the potential to complete orders on time why are you here in market for further sale.
I need my money back or either my required specs asap or else i ll be bound to raise the complaint in a legal way

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Oct 25, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Lenskart Customer Care's response Hello! Sorry to hear about the troubles with your order. We never want a Lenskart experience to leave a bad taste in your mouth. We're always here to help and would greatly appreciate the opportunity to turn your negative experience around. Please share your order details with us on "[protected]@lenskart.in" for further assistance.

Verified Support

Sep 15, 2018

Lenskart Customer Care's response Hi Siddhartha, We are waiting for your contact details so that we can investigate the complete issue and resolve your concern.

Verified Support

Sep 16, 2018

Lenskart Customer Care's response Dear Siddhartha, We are waiting for your contact details so that we can investigate the complete issue and resolve your concern, in absence of any response from your end, we are closing this concern temporarily. We request you to share your order details with us on "[protected]@lenskart.in" for further assistance.