[Resolved]  Lenskart — Product returned and exchange denied for 5 days now

Address:Thrissur

Purchased two glasses of 1499 and 1299
Returned two glasses, for exchange
Selected two glasses in store
Both being 1499 so paid additional 236 rupees
Exchange is not being processed from the local store because of application error.
They were not able to process the exchange for a day old purchased item.
Now its the 5th day, no exchanged product, no refund nothing as if the money is thrown in cash.
Wasted my working hours for followup and store visit, for a simple within policy exchange.
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Jul 23, 2022
Complaint marked as Resolved 
Jun 21, 2022
Updated by Darwin Vincent
Have been following up with lenskart support and supervisors and the backend team for a resolution, it's been 5 days now, either people doesn't know what they are doing or are just attitude problem. By this way Lenskart won't survive long for sure.
Verified Support
Jun 21, 2022
Lenskart Customer Care's response
Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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