[Resolved] Lenskart — product stocked out and no reply to chat services
I considered lenskart as a quite good company.
I ordered a pair of glasses on 24th jan'19 and it estimated delivery date to be 1st feb'19. I needed them by 3rd feb, so there was nothing to worry. Now my current product status is showing stocked out for around 3-4 days.
I tried to contact lenskart customer care through their chat services, but no one responded to it!
Totally disappointed by lenskart!
Complaint marked as Resolved Feb 16, 2019
[Jan 31, 2019] Lenskart customer support has been notified about the posted complaint.
Verified SupportLenskart Customer Care's response Jan 31, 2019 Dear Customer, We apologize for the inconvenience caused. We'd never want you to experience something like that.please share your order details with us so that we can contact you for better assistance.
Verified SupportLenskart Customer Care's response Feb 02, 2019 Dear Customer, please share your order number so that we can connect with you.
Verified SupportLenskart Customer Care's response Feb 05, 2019 Dear Customer, We apologize for the inconvenience caused. please share your order details with us so that we can contact you and assist you better.
Verified SupportLenskart Customer Care's response Feb 06, 2019 Dear Customer! We are unable to assist you without your order/contact details. Kindly write your concern at [protected]@lenskart.in along with the details so that we can assist you further.
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