[Resolved] Lenskart — product stocked out status

[email protected]

from Pune, Maharashtra

Address:

Thane, Maharashtra, 421301

I had ordered specs for my mom. She needed it before leaving for our native place. So I checked with the store manager whether it will be delivered within 10 days and he said it usually delivers before the expected delivery date - so then placed an order. However, now when I checked the status it shows 'Stocked Out'. I mean seriously...if you are running short of stock then dont take new orders.
My mom would have to use her old broken specs if the order is not delivered on time.
Worst experience ever - will never order from lenskart.

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Jun 1, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Lenskart Customer Care's response Dear Customer, we would like to make things right for you and we sincerely apologize for all the hassle. We request you to kindly share your order ID/Contact number so that we may assist you in a better way.

Apr 30, 2019

Updated by [email protected] Order # [protected]

Verified Support

May 01, 2019

Lenskart Customer Care's response Dear Customer, we sincerely apologize for the inconvenience caused. We request you to kindly share your order ID/Contact number so that we may assist you in a better way.

May 02, 2019

Updated by [email protected] Contact # [protected]
Order id # [protected]

May 04, 2019

Updated by [email protected] Thanks lenskart for looking into this.
I have received the order - earlier than the expected delivery date. Great turn around.
Good follow up as well by the customer support team.