[Resolved] Lenskart — product stocked-out upon placing the order.

Div09

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110059

Greetings!

I had placed an order for a pair ray-ban eye glasses on march 05, 2019 at lenskart's store at janak puri district centre. The manager, mr. Pankaj took my order and informed that the glasses with the lenses fitted shall be delivered in a few days.
And today (March 06, 2019), when i check the status of the order, it is showing it as stock out. If the stock was already out, how could the db accept my order for it (That too, in a physical store).
I need a status on my order and an expected delivery date for it.
Order details:
Model: ray-ban rx7027 with blu lenses
Date of order: march 05, 2019
Order number: [protected]

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Mar 8, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Lenskart Customer Care's response Dear Divyaksh, Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can check the order details and connect with you for better assistance.

Mar 07, 2019

Updated by Div09 Thank you Lenskart, for clarifying the things here.

My previous experiences have all been good with you. My purpose was of seeking clarification. And as was clarified to me over the call, the glasses are in process and shall be delivered shortly. I am cool with that.

My best to the Lenskart team.

Verified Support

Mar 13, 2019

Lenskart Customer Care's response Thank you so much for giving us an opportunity to assist you. Looking forward to serving you in the future.