[Resolved] Lenskart — Product was not delivered and not responding properly.

[Resolved] Lenskart — Product was not delivered and not responding properly.

S Sampath_1 from Hyderabad, Telangana Dec 30, 2021 Mar 22, 2022 This thread was updated on Mar 22, 2022

Hello I placed 3 products in the order on 19th Dec and it was mentioned ill get the product on 28th December. I received 2 of them on 23rd December and I was waiting for the other product till mentioned date. At the end of time, I didn't receive the third product and now they are claiming they delivered it on 23rd December and suddenly my order status of 3 products changed to delivered at 11:40 PM of 27th December. customer care not even responding and listening to my whole problem. thank you Was this information helpful? No (0) Yes (1)
Mar 1, 2022 Complaint marked as Resolved Verified Support Jan 27, 2022 Lenskart Customer Care's response Hi Sampath! We are really sorry for any inconvenience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
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Anand 08

Mar 22, 2022

Hello
I placed my order on 10th March and it should be delivered by 17th March but i didn't got it nor the delivery agent contacted but you guys claiming it been delivered.I have waited for three working days now u guys are not responding. Just a question how a prepaid order is delivered without knowing the person who ordered it as i[censored] guys replying to check my neighbour do the delivery agent passed the order without asking OTP. Can you provide me a proof of the delivery agent who delivered me as your claim that it's been delivered. Take some serious action and investigate or i need to proceed with legal action