[Resolved] Lenskart — progressive lens

U

user1988

from Bengaluru, Karnataka

Address:

560043

The progressives lens bought for my mother chipped off within a week o[censored]sage. The vision through the progressive lens looks magnified even after 3 months o[censored]sage. We bought these glasses at your store in banaswadi, bengaluru. When we asked the salesmen at the store about the magnified vision, they said that this is how the vision will be through the progressive lens!!! So, we spent around rs 14k for magnified vision through a low quality lens. This is not the first time my mother is using progressive lens. By far, this has been the worst set of glasses which was bought from lenskart.

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May 12, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2019

Lenskart Customer Care's response Dear Customer! Please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We request you to kindly share your order ID/contact number so that we may assist you in a better way.

Verified Support

Apr 11, 2019

Lenskart Customer Care's response Dear Customer, we would like to make things right for you and we sincerely apologize for all the hassle. We request you to kindly share your order ID/Contact number so that we may assist you in a better way.

Apr 15, 2019

Updated by user1988 The order no is 9815752. Shipment Id is DK[protected]. Order no in Invoice is [protected]. Order date is 20/01/2019.

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U

user1988

from Bengaluru, Karnataka

The progressives lens bought for my mother chipped off within a week o[censored]sage. The vision through the progressive lens looks magnified even after 3 months o[censored]sage. We bought these glasses at your store in banaswadi, bengaluru. When we asked the salesmen at the store about the magnified vision, they said that this is how the vision will be through the progressive lens!!! So, we spent around rs 14k for magnified vision through a low quality lens. This is not the first time my mother is using progressive lens. By far, this has been the worst set of glasses which was bought from lenskart. The details of the order is as follows:
The order no is 9815752. Shipment Id is DK[protected]. Order no in Invoice is [protected]. Order date is 20/01/2019.

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