Lenskart — Progressive Lens Mis selling by Store Staff

Address:

Lenskart Store Palarivattom, Ernakulam, Kerala

We Purchased a progressive lens worth 15, 000 INR from Lenskartstore Palarivattom on 26/09/2023. The lens quality was poor and the vision blurred after 2 days o[censored]sage, when we called the store they said will initiate exchange. However were referred to Lulumall store as the Palarivattom Store did'nt have enough stock. The product purchased from that store also was of poor quality, hence we decided to return the product.
However when we approached the store they informed that the cash purchases are not eligible for return, WHICH THE STORE STAFF NEVER INFORMED US DURING THE TIME OF PURCHASE!!!

Clearly a case of mis selling as we being walk in customers, its the responsibility of store staff to inform these details while making the payment.

The fraud was committed at different levels.

1. Poor quality lens at a whopping price of 15, 000 INR
2. Mis selling from the Lenskart employees/ Store Staff
3. Had to go from store to store multiple times to get the issue resolved
4. Loss of work days as the customer could not work with out the lens
5. Bad behavior from the store staff to cover up their fault.