[Resolved]  Lenskart — Progressive lens spectacles vision no. difference

Address:	Thane, Maharashtra, 400601
Website:	www.lenskart.com

I have ordered a Progressive lens spectacles from Lenskart, Opp. Jain Mandir, Tembhi Naka Thane in August 16 for my Mom. After waiting for almost 2 weeks for it to be delivered, i received the spectacles from store and there is problem in spectacles. My Mom said that The vision was not fine, and we got found that they just change the vision no. on glass- glass no. is different and actual Checked eye no. from lenscart store is different and they told that she has to give it time to get USED TO the spectacles as progressive usually takes time. Further we test with our eye doctor she told that they have not given the left eye no.on glass (the glass no. and eye test no. not matched or they have give visionless / no.less glass on left side) but she could not use the spectacles for reading as there was a slight double vision lettering she read - on a book or Newspaper or even while using a mobile. I took it back to the showroom as i remembered they had sold me the deal promising there is a free replacement in case the piece has any issues. When i told them the problem - which was obviously to do with the progressive lens, they were very reluctant to accept the issues and kept insisting that she (my mom) has to give it time to get USED TO the spectacles as progressive usually takes time. Since my mom agreed to try it for few more days. After using it forcefully, she found that using it for too few hours was giving me a head ache and water comes from eyes and become watery eyes - possible because of reading wrong vision glasses.And Finally i went back to the store. And they insisted that it was a setting problem and they can adjust the frame and it can be rectified. They did some adjustment with the frame ans asked me to try it for a few more day. After realizing it was not possible for her to use it for reading after couple of weeks i went back to the store.we went store for 3-4 times for same problem.This time i insisted that the problem was with the lens and asked then to replace the lens.They agreed and said they will call you once the replacement comes back. After a two weeks i received message from lenscart and after that the store people didn't call for collect the spectacles, i called them from my side and they told me to it is ready to collect. I went to the store and tried the spectacles and found that the problem was exactly the same - Nothing has changed / improved. When i told them the reading vision is as bad as before, and NOT CLEAR as my eye no. is, they again give the wrong no. glasses for near vision eye sight . as eye test no. state 2.0 and on the glass it shows 1.75 and everytime they showed on their machine it always give fluctuating power no. and different near vision.in between 1.75 and 2.00 fluctuation on the glass.(as we checked the spectacles with other Ophthalmologists she said again they have given the wrong no.glasses as showed in test eye no.she also checked on machine and not showing proper checked eye test no. with glasses no. always fluctuating, any Ophthalmologists said that it should not be fluctuating once the no. is correct ) they said that they will adjust the frame and it will be ok. By this time i realized that it all this a ploy and cheating. I SAID EVEN IF IT IT THE PROBLEM IS EXACTLY THE SAME. Finally i said i have already wasted 4 to 5 months trying to get this spectacle and - now i have completely lost faith in the LENSKART SERVICE AND AS BAD AS THEIR ARROGANT SALES PERSONS in store. Either give me a Spectacles that has proper vision of take this spectacle back and refund my money. To which they said that wont happened and u have to used it as it is, you have to used to it we cant do any thing - they even said that get the bifocal lenses so i agreed but they ASKED FOR EXTRA MONEY for the same bifocal glasses around 1500 rs. and i have alrady wasted 5000rs. for defective lens spectacles from lenscart .so i realised that they Lenscart people are MAKING FOOLS AND CHEATED TO CUSTOMERS AND MAKING MONEY. This incident happened today. Thought i should post it on the internet - so that other people should not get fooled in this way again.