[Resolved]  Lenskart — Promised Warranty Not Provided

I received the frame on 22nd March 2021 and before even 1 year could complete the frame started peeling off. I raised the concern with lenskart team on 12th March 2022. Trying to claim the 1-year warranty they provide with every frame as per the T&C mentioned on their website. On contacting them they denied the warranty service stating there is some internal policy. Now, they have been rudely denying me the promised service. I paid a huge amount for a substandard frame and these guys are scamming me under some internal policy guise and not honoring the policy that they have mentioned on their own website in T&C.
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Jul 5, 2022
Complaint marked as Resolved 
Verified Support
May 24, 2022
Lenskart Customer Care's response
Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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