[Resolved] Lenskart — Received two different lenses

Pankita Mewada Dushara

from Mumbai, Maharashtra

Address:	400067
Website:	www.lenskart.com

Very bad service. I ordered my lenses from Borivali west Sie.V. road address. first, they told me that I can receive that within 7 days from the stores only but mistake of them for typing address, I received in after 11 days from the stores only. ** next day I was travelling to out of station and at the function when I wore the lenses which is two different in both the eyes. after returning the lenses they were saying within 7 days I will receive it from the store but today after a week they are asking me my address as they will place the order today. Such pathetic service.

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Jan 22, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

Lenskart Customer Care's response Hi Pankita, we apologize for the inconvenience caused and we understand the plight which you have gone through. We would like to inform you that your feedback has been highlighted and we will definitely work it in order to improvise your experience in future. Your new order has been placed, order number [protected], we will try to get it delivered at the earliest. Please feel free to write to us for any assistance.

Verified Support

Dec 20, 2016

Lenskart Customer Care's response Hi Pankita, as per our telephonic conversation, we are glad that your order has been delivered and you're satisfied with it. Please feel free to write to us for any assistance.