[Resolved] Lenskart — recent order placed at lenskart overcharged at b1g1

Pratiksha Kotian

Address:

Lenskart Thakur Village Mumbai

I think I have been Overcharged for my recent order at Lenskart. I have purchased a John Jacobs blue cut power glasses on B1G1 gold membership. I received one of the piece from the order today. It says the final price of the product happens to be 2800 INR. Now since you offer B1G1, if this single piece is for 2800, and I should be getting the other one free, why am I made to pay separately for the second piece. I am highly unsatisfied for the first time with lenskart. I have made a payment of 5600 even after Gold membership.
If such is the case what is point in paying 600 extra bucks and buying a gold membership! I actually tried to reach out a lot on customer case but in vain, this is my last option.

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Aug 11, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2020

Lenskart Customer Care's response Hi Pratiksha! We would like to make things right for you and we sincerely apologize for all the hassle. We request you to kindly share your order number so that we can check and assist you further.

Verified Support

Sep 02, 2020

Lenskart Customer Care's response Hi Pratiksha! Kindly share your order number so that we can check and assist you further.