Lenskart — Refund amount not returned till now

Address:

Mumbai City, Maharashtra

I purchased RAYBAN 3412 004 Size 63 vide order no [protected] from Lenskart on 14th April & received it on 15rth April with COD terms. I paid 4290/- in cash. On 15th itself, after 15 minutes of receiving the product I placed request for return pickup as the sunglasses were too loose on my face and requested for refund of my paid amount. On 17th April, their representative picked up the product, he checked and resealed the returned product in my presence. I received a mail asking for my bank details on 22nd April and I sent them details on same day. I received confirmation TEXT MESSAGES for all these transactions. They confirmed by SMS that they have received my bank details on 22nd April 2015. On 25th April 2015, I received a SMS stating the refund has been initiated and that same will reflect in my account in 3-5 business days. Not finding any transaction from LENSKART in my account till 29th April, I spoke to their representative on[protected] and was assured that some one will call me back with transaction details, Since then I have called them on 2nd may, 4th May (twice), 5th May, 07th May (twice), 09th May, 10th May, 11th May and each time I am assured that they have sent PRIORITY mail to their FINANCE DEPT and someone will call me back in next 24 hours but I have never received any call, neither my refund amount is returned. I had sent mail to LENSKART to this effect on 6th May 2015 and received a reply from their Support team band again sent a mail 08th May and received TICKET # 433774 and was received reply that they are looking in to the matter and will call/contact me in 24 hours, but since then no reply. Please help.