[Resolved]  Lenskart — refund

Address:Mumbai City, Maharashtra, 400069

Not a professional way to handle and deal with the customer, i had order the rimless glasses order no [protected] which was to perfecting aliment so i had return it on 19th sept 2017 and i had request for the refund on 24th sept 2017 it was credit in the lenskart wallet as a store credit but i had requested for refund in bank account on 25th sept 2017 i had given 10 day tat on 3rd oct 2017 when i had contact them they told me that refund was rejected for same issues god know what the issue is … then on 27th sept 2017 i had order a new glasses after visiting the store i had placed the order
No [protected] but when i had got the order the same issue the alignment was not perfect they now suggest me to return and placed a new order again i have pay i had already paid rs.4, 341 still i had not gat the perfect frame.. I had also placed the order last year for my mom glasses around 4500. I was planning a new order for my mom bifocal glasses but now its better to visit a local optician …… thanks you lenskart for all
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Nov 4, 2017
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2017
Lenskart Customer Care's response
Hi Atish! We would like to inform you that your concern is under our follow-up via ticket ID 4709781. We will make sure that your concern is resolved at the earliest.
Oct 04, 2017
Updated by AtishSakpal
My Query is Still not Resolved, First Time When I had ordered the Frame was Not aligned Fitting was not proper then I had to return it and placed the new order and not waited for the refund, but the same old story repleted the new frame is not is proper shape and not aligned before placing the order I had visited the store and then placed the order and now when I visited the lenskart store at Andheri west the suggest me to leave my glasses for 3 day and there will replace the frame as the shape is not proper means there will repair my new glasses and again i have to wait Thanks For the Service Atleast give a call to customer to resolve the query
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