[Resolved] Lenskart — Refund for Refund of Money for Order No. [protected]

Naresh Dawda

from Pune, Maharashtra

Address:	Mumbai City, Maharashtra, 400067
Website:	www.lenskart.com

I had asked customer care to refund the money for above order and they are asking me to visit or speak to the store from where I ordered. This is insane. I am asking for refund of my money and store shouldn't have authority or control to dictate terms to the customer. Lenskart service is apathetic (call centre/email support). For any enquiry you do they give standard reply - "Please visit or call the store"...What are they getting paid for??? Can't they communicate to their store internally??? Isn't your System/Process centralised to process a Refund request??? I will file a case against them in consumer court if they don't process it in 24 hours.

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May 1, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2017

Lenskart Customer Care's response Hey there Naresh !! Sincere apologies for the bad experience. We will be calling you shortly to assist you better towards the concern.

Verified Support

Mar 31, 2017

Lenskart Customer Care's response Hi Naresh! As per our telephonic conversation, we have shared the refund details. We have also taken into account your feedback. Please be assured that we are here to help anytime, required.