[Resolved] Lenskart — Refund is not processed | |||||
I placed an order in lenskart store in HSR, Bangalore. Unfortunately, both the spectacles were defective. We decided to return and have been following up for close to 2 months now, but not getting the refund. I have to keep oscillating between the lenskart customer care and the store. I just get a response saying it will be done soon. But that soon is just not turning into the present. I had raised a ticket in lenskart and it was closed saying the refund is processed when it was not. I reopened the ticket and nothing happened after that. It has been a pathetic experience, there is no escalation matrix to escalate the issues and the customer care has standard answers to give. The order no. is: [protected]. Was this information helpful? | |||||
Mar 20, 2017 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Feb 15, 2017 Lenskart Customer Care's response Hi Navneet! We understand your concern and know that you have been waiting for the refund for long which caused inconvenience. We will be calling you shortly to provide you with the resolution.
| |||||
 2 Comments | |||||
Comments
Dear Karan,
This is reference to our telecom regarding the returned of my order (order no. [protected]) which was placed on 14th January 2018. I was confirmed by Mr. Kartik yesterday the product was received at your end and my power issue was resolved by issuing progressive lances however today it was surprised me after having ward with you that the product returned was not yet updated at your system.
I have placed the order on 14th and it was delivered to me on 20th January 2018. I have made a return request because of non adjustment of the specks power for the same and it was picked up on 27th January 2018 at 14:35 Pm. Yesterday Mr. Vikram your representative visited my place again and suggested for progressive lances without antic layer within the my paid amount (Rs. 2800/-) other wise advise me to pay more around Rs. 2000/- for the progressive lances with antic layer.
I was highly dissatisfied with your service as your representative having no experience for adjusting the right power of the lenses at the 1st checkup itself and hanged me up for last 14 days without resolving the issue.
Now I am requesting you to refund my amount (Rs. 2800) to my account without any delay.
Regards,
Arnab Das
M-[protected]
This is reference to our telecom regarding the returned of my order (order no. [protected]) which was placed on 14th January 2018. I was confirmed by Mr. Kartik yesterday the product was received at your end and my power issue was resolved by issuing progressive lances however today it was surprised me after having ward with you that the product returned was not yet updated at your system.
I have placed the order on 14th and it was delivered to me on 20th January 2018. I have made a return request because of non adjustment of the specks power for the same and it was picked up on 27th January 2018 at 14:35 Pm. Yesterday Mr. Vikram your representative visited my place again and suggested for progressive lances without antic layer within the my paid amount (Rs. 2800/-) other wise advise me to pay more around Rs. 2000/- for the progressive lances with antic layer.
I was highly dissatisfied with your service as your representative having no experience for adjusting the right power of the lenses at the 1st checkup itself and hanged me up for last 14 days without resolving the issue.
Now I am requesting you to refund my amount (Rs. 2800) to my account without any delay.
Regards,
Arnab Das
M-[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
1643
Pending
238
Resolved
1208
View all 1643 Lenskart reviews & complaints
+91 99 9989 9998
Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
View all Lenskart contact information
I have been calling ur customer care multiple times today, the said that my order will be delivered today EOD??
If my order is not delievered tomorw?? i want my amt to be refunded.