[Resolved] Lenskart — Refund not initiated within stipulated time.

dagarwal6187

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700006
Website:	www.lenskart.com

My Order Id is [protected] and Return Id is 138970, the glasses were picked up on 17/11/2016 and it was told to me that the return will be initiated with 3-5 working days, inspite of calling them several times they had not initiated the refund, they are just giving excuses that the product has not been received by them yet. There courier people had picked up the product inspite of that they are making excuses. kindly resolve this asap. Thank you.

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Dec 18, 2016

Complaint marked as Resolved

As soon as the complaint was made the next day i got call from the lenskart and they initiated the refund within 48 hours.

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2016

Lenskart Customer Care's response Hi Deepak, we deeply regret the unpleasant experience you had with us. Please rest assured, we will take this up internally and sort it out.

Verified Support

Nov 29, 2016

Lenskart Customer Care's response Hi Deepak, as discussed, your refund has been successfully credited to your bank account.

We're hereby closing the ticket. Thank you!