[Resolved] Lenskart — refund not issued after returning the product

rkmannemala

Address:	Nellore, Andhra Pradesh, 524405
Website:	www.lenskart.com

I ordered Carrera glasses on 7/11/2017 and returned them on 4/12/2017 since I didn't like them. Order total was Rs.6, 465. It has been 2 months since my return but still refund is not received. I spoke to customer care at least 10 times in this meantime and the only thing I hear from them is to check in 48 hours. After multiple enquiries, they provided me ARN number but the bank is not able to find anything with that number, questioning the authenticity of that number. When I tried to follow up again today, the customer representative said they cannot do anything and they don't care even if I log complaints. Very poor customer service resulting only in frustration every time I talk to them.

Order ID: [protected]

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Feb 7, 2018

Complaint marked as Resolved

Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

Lenskart Customer Care's response Dear Customer, we are really sorry for the inconvenience caused to you, please allow us some time, we will call you soon to assist with the best possible resolution.

Verified Support

Feb 07, 2018

Lenskart Customer Care's response Dear Customer, we are really happy to hear that your concern has been resolved now. Please feel free to write us back in case any further assistance required.