[Resolved]  Lenskart — Refund of Wrong Amount Debited

Address:Yusuf Sarai New Delhi 110016
Website:www.lenskart.com

Date of Incident : 14/11/2022
Complaint id : 21138560

This transaction happened on the purchase of products from lenskart and bill amount of Rs 600 need to be debited but wrongly they debit Rs 10000 from our credit card account. From that day we are regularly following up with them for our refund but they are keep delaying and we are calling and visiting their shop everyday. They are giving same answers every time.

We want them to refund our amount of Rs 10000 with compensation for our loss of time, my pregnant wife facing problems while visiting their store for refund.

We are attaching debit message from our account, statement of our credit card, bank slip, invoice.

It is our request to help us on this urgently.

Regards,

Yashpal Singh
Mobile : [protected]
Email : yashpal.[protected]@gmail.com
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Feb 4, 2023
Complaint marked as Resolved 
Verified Support
Jan 04, 2023
Lenskart Customer Care's response
Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order details so that we can assist you in a better manner. Thank you.
Complaint comments 

Comments

Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your contact details so that we can assist you in a better manner. Thank you.
Neharana11's [Complaint's author] reply, Jan 4, 2023
9568354002/ 9897273602

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