Lenskart — Refund promised, no updates since a month

I opted for lenskart home visit and placed order for my entire family (10 in number with a value of INR 14k+).

Not a single powered specs were delivered with accurate power. After, continues, painful and false promises by the representative...here is the current status.
1- 4 pcs ordered for my son, I now spent additional and got correct powered glasses from local vendor - Promised return with refund PROMISE NOT KEPT
2- For self -- Rep broke my existing specs, from the two ordered I kept one and returned the other (Due to incorrect power specifications). PROMISED REFUND, not honoured.

Wanted to try one last time before approaching legally for commitment not kept.

Shivanand
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