[Resolved] Lenskart — refund request pending since 3 months

AditiGusai

Address:

380054

I had made an order for the amount of rs.4591 and cancelled after the amount was deducted. I have been requesting refund since 3 months and it has still not been processed.
I have been contacting customer service, they always tell me to give them 48 hours which is a week in their dictionary.
My tickets always get closed stating my refund has been processed but it does not reflect in my account.

My order number is [protected].

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Mar 13, 2020

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

Lenskart Customer Care's response Dear Aditi, Please accept our deepest apology for the inconvenience caused. This was never intended, we will surely be contacting you to assist you further. We appreciate your patience.

Verified Support

Feb 10, 2020

Lenskart Customer Care's response Dear Aditi, Your concern has been resolved & refund has been successfully completed. Hence, we are closing this concern. We appreciate your patience shown during the process.