[Resolved]  Lenskart — Regarding failure to correct the problem with the frame

Address:

Marya lok, patna

Hello, i had bought 2 frames from Lenskart Patna under the lenskart gold scheme. (ORDER ID: [protected]) While one fit perfectly the other (PID : 131272, item no.[protected] had a technical issue due to which I couldn’t wear it. I got it checked from the store and had complained about it within the warranty period itself. However, the store person kept my frame for a long period of time and returned it to me after a month without correcting my issue and even went to the extent of saying that i had addressed my issue after a period of one year which is incorrect as i later showed him the receipt which clearly stated that that wasnt the case. Now, the issue’s still not dealt with and it’s really terrible on the store’s part as even after several attempts they too understood that there was a manufacturing defect which could be not be corrected. I demand that my frame be changed at the earliest as it’s causing me a lot of difficulty. I had to make several rounds to the store and it’s been an inconvenient journey.