[Resolved]  Lenskart — Regarding Payment

I placed an order with order no: [protected] and In the payment sections I paid as a guest from the mobile number: [protected] as I didn't have an account in Lenskart at that time, after the payment, It said the payment is a success ( I have the payment SS for your reference) and after the payment when I was entering the prescription values, It stopped immediately stating that the payment is failed ( I have attached the SS for your reference ) but the payment is done successfully and the amount has been cut from the bank as well ( I have attached the same for your reference ). As I paid as a guest, I was unable to view or track the order. Can you kindly look into this matter? Thanks.
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Mar 6, 2022
Complaint marked as Resolved 
Verified Support
Mar 03, 2022
Lenskart Customer Care's response
Hi Kalyani, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience.
Mar 05, 2022
Updated by Fallen_Again
Today customer care contacted me regarding the above issue and she said that the payment has been made she said they will send me a mail to enter the prescription values of classes and I have not received it yet. Can you kindly look into this matter?
My mail ID: [protected]@gmail.com
Phone No: [protected]
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