[Resolved]  Lenskart — regarding physical damage due to the wrong product.

Address:

560067

Order id:[protected] - matte black blue full rim rectangle large (Size-56) vincent chase air classic vc e11965 - c2 eyeglasses, product id: 132691
Lenskart is just ignoring the issue of physical damage done by the wrong frame provided. I am wearing it for more than 3 months and now they are pressurizing me to take a refund for the frame which is not fitting on my face saying that they are not having the appropriate frame for me. As per their instruction, i have already given the product id selected from their product list which is still available on their website and the mobile app as well.
As per their terms & conditions (20) return, refund or exchange policy
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above.
As stated you could either get a refund of cash or exchange it for a voucher. If this is not applicable, you could exchange the purchased product for a different product of the same value or higher value. No difference will be paid in case the exchange is made for a product of a lower value.
They are not even ready to discuss the damage done by the wrong frame i am still wearing for the last 3 and a half months. Every day they send an mail which is almost a copy and paste of their previous mail. This is how they are dealing with customers.