[Resolved]  Lenskart — reorder no:[protected]

Address:	600010
Website:	Lenskart

I placed the above order for three frames on 30th dec 2017

Promptly i received a link to enter the power of the lenses which i did. I then received an e-mail asking for the powers, which i did again and uploaded all the prescriptions. I once again received a text asking for my power. Called up customer services on jan 2nd and was 'assured' by the agent that the powers have been received and my order is being processed and i should hope to receive the same in a week or so. I still kept getting messages asking me to submit my power readings. I therefore called up the customer services today and was surprised and appalled to be told by the agent that i have to confirm the powers again - even though i had sent it twice and it has been acknowledged. I was also told on querying that the date of expected deliver would be around 20th jan when the actual date was by 11th jan. I was forced to cancel the order as it was for a specific purpose.

I have shopped with lenskart in the past and received good service, but this time, the service was appalling to say the least. I have wasted unnecessary amount of time and effort selecting the frames, placing the order and entering and uploading the power details.

I would like this to be investigated. I suggest that no order is accepted without entering the power of the lenses at the time of purchase.

Please contact me by e-mail with regards to a reply to this complaint.