[Resolved] Lenskart — reordered my power lens at lenskart, guwahati outlet

kamalhyder2000

from Gurgaon, Haryana

Address:	781022
Website:	www.lenskart.com

I had ordered progressive lens with vc frame at lenskart guwahati on 25 sept'17, i received the product via courier on 4 oct'17, but i didnt find it comfortable due to near vision being very small area. I found difficulty reading near vision as well as computer.
I reordered thru lenskart, guwahati on 8 oct but till today i have not received the item. After contacting them through phone, they said today i. E., 17 oct'17 that my reorder have been approved and it will take another 7-8 days. It really disgusting.
I recommend people not to order through lenskart bcoz they are slow in delivery as well as fitting is not proper for people who needs power lens.

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Nov 25, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2017

Lenskart Customer Care's response Dear Customer, we apologize for the inconvenience caused. Kindly share your order number/contact number so that we can assist you better.

Verified Support

Oct 18, 2017

Lenskart Customer Care's response Dear Customer, kindly share your order number/contact number so that we can assist you better.

Verified Support

Oct 19, 2017

Lenskart Customer Care's response Dear Customer, we did not receive the required details from you, hence we are closing this ticket temporarily, however, it will be re-opened automatically once you will revet us back.