[Resolved]  Lenskart — Repair denied and forced to repurchase

I have purchased 2 spectacle with frame from lenskart near Victoria college, Palakad, Kerala showroom in December. But within 2 months one of that frame broken. And I had given it to the showroom for repair but they told me that they can do nothing and also asked me to buy a frame which cost the same as new spectacular. And I was forced and I had to purchase another pair. Although service was good while purchasing new frame, service afterwards is really not satisfactory.

As I visited the showroom at Palakkad and requested for the repair which was denied and I was convinced to order another pair which is just creating volume. Your people utilised the situation for more business. It's nothing but cheating in all sense.

Lenskart need to improve the way service is provided. I am a gold member and has been purchasing for a while. But that was an annoying experience.

Training has to be given for those who deal the customer

So please do the needful.

Order ID- [protected]

LK Reg. Phone Number -[protected]

contact number [protected]