[Resolved] Lenskart — repair not given as promised

Nandhithaa Vijayakumar

from Bengaluru, Karnataka

Address:

600101

Hi... I have a costumer from lenskart from 2017... I had given a glass repair i. E a screw had been missed from d frame. I had given it on 2.6.19 at 10.30am to a boy named karthik in anna nagar branch near chintamani chennai tn.
I was said i would get it d same day eve or next day eve but was not given... I had called d staff & every time with a different ans.
Being a grt place to shop also needs timely delivery... My daughter had skipped classes & she is not very happy with ur service pl do the needful

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Jul 9, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Lenskart Customer Care's response Dear Nandhithaa, we sincerely apologize for the bad experience with our store. We value you as our beloved and precious customer and would surely assist you with your order. We would request you to share your order/contact details here or at [protected]@lenskart.in so that we can connect with you to resolve the issue.

Verified Support

Jun 08, 2019

Lenskart Customer Care's response Dear Nandhithaa! We're so glad that you received the product and you're satisfied with the same. It feels good to know that our hard work yielded a wonderful result in the form of a nice experience for you.

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Comments

vivek sandhu

from Mumbai, Maharashtra

I purchased product from Lenskart in feb 2019.and product was very uncomfortable.I use it only 2 to 3 times only .nose pad of the product is fixed and it makes marks on my nose .i make a request to exchange my product on month may 2019. I spend more than 8000 rupees and it is worth less.