[Resolved] Lenskart — replacement of defective frame within warranty period

Saswata Sarkar

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700010

I bought a spectacle from your phoolbagan kolkata shop on 22.09.2017 but subsequently i found the frame delivered to me is defective. I reported to your phoolbagan outlet. They told me that the frame will be replaced soon as i my warranty exists. But the fact is that till date i am not getting any positive response ftom them. I am yet to get my replaced frame. Everytime i visit the outlet for the frame i have return back empty handed. They are telling me that they have not received the frame from the company till date. I hv paid the price money rs. 6565/- already but not getting any solution.
I am in big trouble now.
What should i do now to get back my frame? Please look into the matter and do the needful as early as possible.

Was this information helpful?

No (0)

Yes (0)

Nov 28, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Lenskart Customer Care's response Hi Saswata, we apologize for the inconvenience caused. We'd never want you to experience something like that. Please share your order number/contact number so that we can assist you better.

Verified Support

Oct 27, 2017

Lenskart Customer Care's response Hi Saswata, please share your order number/contact number so that we can assist you better.

Verified Support

Oct 28, 2017

Lenskart Customer Care's response Hi Saswata, in the absence of the required response, we're, unfortunately closing this ticket. Please share your order details so that we can help you further

Related Lenskart reviews

View all 1643 Lenskart Reviews

Comments

Vìshäl Hönnïdíbbì

from Bengaluru, Karnataka

I have purchased Vincent chase from lenskart and when i had purchased it was bend and i was not comfortable to wear, i went to store to show them but they said it got loose now they are said you have put something heavy item on it and all.if it is the thing why they didnt said the same when i came with complaint for the first time?