Lenskart — Return of my Spectacles with faulty lenses delivered by lenskart

Address:

Chinchwad

I had ordered specs for me and my father in law with order no. [protected]. And there was problem with both the specs. The frame of specs i.e.Gunmetal green square which we immediately gave them for replacement and other specs i.e. sky blue transparent one had totally blurr vision as the lady who did eye test was over confident and didn't bothered to see the description I had showed to her as result of which the specs are not comfortable to me. I made complaint about the same immediately when I went to take the delivery but that lady who had done my eye test said try using for some days then we will see but i denied and asked her to do the re-test but she said my duty is over come another day but it wasn't possible to go on weekdays so again after one week we went again to the store but they said come on week days as there is so much rush so eye test cannot be done so again after we went after some days on a week day to take the delivery and one male staff did the eye test and found wide difference in the test he did and the specs that was made for me so he asked to see an opthalmologist to confirm the number as there was a difference in the axis which should be 80degree instead 90 degree which was made. I visited doctor, got the prescription and went to the store after some days and this time I was told that we need to pay for the replacement of lenses eventhough the mistake is of store's staff.
I could not expect such harassment from lenskart Chinchwad. I can't believe they mislead customers in such a way, i visited store 6 times in the whole process and neithet i got the right examination, right product, right service but only harassment.
If this is the way lenskart staff is trained is trained, it is really shameful and the name of brand is no way reaching rights but will definitely see its downfall.
I haven't even taken the delivery still delivery date is updated by the lenskart staff without our consent, it is really disappointing that a brand like lenskart is least bothered about the customer satisfaction but fooling them